Refund and Returns

Thank you for shopping at HanxTrade LLC. We appreciate your business and strive to provide you with a satisfying shopping experience. Please review our Refund and Returns Policy carefully before making a purchase.

1. Refund Policy

1.1. Eligibility: We accept returns for a refund within 14 days of the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2. Refund Process: To initiate a refund, please contact our customer support team at sezentopatan@hanxtrade.com within the specified return period. We will provide you with instructions on how to return the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

1.3. Refund Options: If your return is approved, we will process your refund to the original payment method. Please allow 7 business days for the refund to be reflected in your account.

2. Returns Policy

2.1. Eligibility: We accept returns for replacement or exchange within 14 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2.2. Return Process: To initiate a return, please contact our customer support team at [email address] within the specified return period. We will provide you with instructions on how to return the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

2.3. Exchange: If your return is approved for an exchange, we will ship the replacement item to you at no additional cost.